EPOS dot - Bespoke Retail Solutions

BASIC Support (software only)

BASIC support

price per seat £120+vat /per year

Stay Connected With Basic Support, you'll have direct access to our support team via Email, ensuring that your questions and issues are addressed promptly. Expert Assistance Our 3rd Level Support provides you with expert technical assistance whenever you need it, helping you navigate any challenges that arise. Stay Current Regular Software Updates ensure that your systems are up-to- date, secure, and performing optimally. Included:

3rd Level Email support We will supply third level support for things you can reproduce which does not require in-depth investigation.

Software Updates Basic Support covers software updates and the latest software on every major new release that can include software fixes or added features.

STANDARD Support

STANDARD support

price per seat £240+vat /per year

or (£24/month)

Comprehensive Care Upgrade to Standard Support for an all-encompassing support experience. You'll enjoy all the benefits of Basic Support plus more. In-Depth Analysis Our 1st/2nd Level Investigation service takes a deep dive into any issues you encounter, ensuring thorough problem-solving. Direct Help Telephone Support connects you directly to our support specialists for real-time assistance, making problem resolution even faster. Included:

1st, 2nd and 3rd line Telephone & Email support For more urgent issues, you have a direct telephone number you can contact, and we should be able to assist immediately or organise a quick call back. Remote desktop For support systems and unable to assist via a call or email, as an additional option, we can remote login to your supported system to provide that essential support that can not be resolved via telephone or email assistance alone.

Software Updates Maintenance covers software updates and the latest software on every major new release that can include software fixes or added features. Standard Support Cover Cover for the main functions of Quasar including Stock & Point of Sale. This does not cover the accounting, cloud, e-commerce and other advance features of Quasar Retail. NO EMERGENCY SUPPORT COVER, CHARGEABLE EXTRA NO NETWORK SUPPORT

PREMIUM Support

PREMIUM support

price per seat £360+vat /per year

or £36+vat /per month

Total Peace of Mind Premium Support is our top-tier offering, providing you with an unparalleled level of service and support. Cutting-Edge Technology Gain access to Cloud Server and Network Support, empowering your business with the latest technology and infrastructure. Advance Support Cover Get ahead of potential issues with Advance Support Cover,which includes support for commerce and advance features of Quasar Emergency Assistance In urgent situations, our Emergency Support ensures rapid response and issue resolution to minimize downtime. Included:

1st, 2nd and 3rd line Telephone & Email support For more urgent issues, you have a direct telephone number you can contact, and we should be able to assist immediately or organise a quick call back. Remote desktop For support systems and unable to assist via a call or email, as an additional option, we can remote login to your supported system to provide that essential support that can not be resolved via telephone or email assistance alone. Automatic Backup We back up your database server every night for complete peace of mind. Then, if a very rare event is encountered, we can restore the database to the previous good state. Network Support We will provide high level network support or assistance in regards to your internal network including configuration.

Auto Software Updates Maintenance covers software updates and the latest software on every major new release that can include software fixes or added features. Advance Support Cover Cover for the main functions of Quasar including Stock & Point of Sale but also cover other features including accounting, cloud, e- commerce and other advance features of Quasar Retail. Emergency Support We will respond to urgent issues within 48hours once reported. Private Cloud Server The price includes a private cloud server, allowing you to access Quasar Accounting anywhere in the world. It allows support across multiple stores and other advance features.

Support from £10per seat +VAT /month (if paid year in advance)

Maintenance Packages

For that peace of mind.